Terr_ 8 hours ago

I feel this says more about the de-personalization of call-center scripts and corporate management than it does about LLMs.

Callers already had the idea before, all that changed is that the joke/flight-of-fancy became plausible.

  • pavel_lishin 7 hours ago

    Yeah. I've received calls from people who stuck to the script so hard, I'm reasonably sure they were in a prison call center.

    • ahazred8ta 6 hours ago

      There are some IVRs where all the voice responses are prerecorded, but tbere's a person in another country listening to you and pushing buttons to pick which message to play.

      • quantified 4 hours ago

        Wow. Which organizations use these, do you know any?